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The customer has a right of withdrawal by law by which you can contact MADIBASHOP via email and withdraw from the purchase within a period not exceeding fourteen 14 calendar days from receipt of the product.

After notifying MADIBASHOP of his desire of withdrawal, the customer must send the product in perfect condition and in its original packaging along with a copy of the delivery note or invoice, at the customer's expense the direct cost of returning the product. If the product is not returned in perfect condition and unused, MADIBASHOP reserves the right not to refund the corresponding amount. Such withdrawal shall be made in accordance with the instructions that MADIBASHOP indicates to the customer in response to its notification of the withdrawal exercise.

The customer must return the product within a maximum period of fourteen 14 calendar days.

The withdrawal entails the refund of the amount paid for the product, while shipping costs will be borne by the customer.

The right of withdrawal may not be exercised when the product is not returned in its original packaging and when the product is not in perfect condition.

According to the provisions of article 103 of Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, supplies of services or goods made according to consumer specifications or clearly personalised, or which, by their nature, cannot be returned or may deteriorate or expire rapidly, are exempt from withdrawal.


The customer must return or deliver the product directly to MADIBASHOP without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal from the contract is formalized. The deadline shall be deemed to have been met if the customer returns the product before the end of the period.

The return entails the refund of the amount paid for the product, while the shipping costs shall be borne by the customer.

The customer shall bear the costs of returning the product.


The reimbursement of the amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise provided.

MADIBASHOP will be able to withhold the reimbursement until the product has been received and checked that it is in perfect conditions.

If the customer wishes to make a complaint to MADIBASHOP, he/she can do it by mail to the attention of Yaiza Ibáñez Suriol at the address: calle ESCORIAL 22, 08024, BARCELONA or by e-mail to


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